LAURA FAVA
EXECUTIVE VICE PRESIDENT, CUSTOMER SUCCESS
FREIGHTWAVES
Laura is responsible for each stage of customer engagement—starting with onboarding and evolving through workflow integration and long-term retention. She believes that developing and maintaining relationships with customers is paramount to the sustained viability of FreightWaves and is integral in the strategic growth initiatives of the company. She has built a customer success team that proactively assists companies meet their long-term goals by focusing on the unique needs of each customer. Laura's experience includes working on a brokerage floor, directing enterprise operations, and executive-level positions in commercial development and customer success.